We understand that your first visit to the eye doctor can feel overwhelming and we try to accommodate all new patients with a comfortable and organized facility.
Our staff has taken the steps to prepare you for the first appointment by providing a full spectrum of the services we offer and the option to complete our new patient form prior to your visit. Our goal is to cover everything you need with a full and efficient assessment, but without waiting to see the doctor.
Appointment Cancellation Policy
Time is valuable. We value our patients’ time, and understand that all of us have busy lives! Out of consideration for all of our patients, we kindly request your attention to the following policy:
We all know that unforeseen situations can arise requiring you to reschedule your appointment. If you must cancel an appointment, we require that you notify us at least 48 hours prior to that appointment time. This will allow other patients to utilize that valuable appointment slot. Without 48 hours advance notice, we cannot reasonably offer that appointment to someone else who needs it.
Appointments cancelled less than 48 hours prior to the scheduled time will be subject to a $50.00 “No-Show” fee.
Patients who incur a “No-Show” two (2) or more times in a 12 month period, will be allowed to schedule an appointment, on an as-available basis, on the day of their request only. They will also be subject to a $50.00 fee for each occurrence.
No Show fees are the responsibility of the patient and must be paid in full before the patient’s next appointment.
We understand that unexpected events can occur, necessitating a sudden change in plans. In such an unlikely event, fees may be waived with special consideration, but only with approval of the management.
Our practice firmly believes that a good physician-patient relationship is based upon clear understanding and communication. Please ask our staff if you have any questions about our cancellation policy or no show fees.