Diabetes not only increases your risk of kidney and heart disease but can also affect your vision. Diabetic retinopathy, one of the most common eye conditions experienced by people who have diabet ...View Article
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Welcome to the new patient center for Kensington Optometry! We understand that your time is precious and that you need an optometrist who is professional, yet convenient for your lifestyle. In order to make the transition to our office smoother for you, we have created a New Patient Center with everything you need to get started.
In an effort to make you more comfortable when you arrive at our office and to streamline the new patient process, you will be able to complete all the necessary items prior to your first visit. At Kensington Optometry, we strive to make sure the time we spend with you during your visit is quality time.
Thank you for choosing us - we look forward to seeing you!
Appointment Cancellation Policy
Time is valuable. We value our patients’ time, and understand that all of us have busy lives! Out of consideration for all of our patients, we kindly request your attention to the following policy:
We all know that unforeseen situations can arise requiring you to reschedule your appointment. If you must cancel an appointment, we require that you notify us at least 48 hours prior to that appointment time. This will allow other patients to utilize that valuable appointment slot. Without 48 hours advance notice, we cannot reasonably offer that appointment to someone else who needs it.
Appointments cancelled less than 48 hours prior to the scheduled time will be subject to a $50.00 “No-Show” fee.
Patients who incur a “No-Show” two (2) or more times in a 12 month period, will be allowed to schedule an appointment, on an as-available basis, on the day of their request only. They will also be subject to a $50.00 fee for each occurrence.
No Show fees are the responsibility of the patient and must be paid in full before the patient’s next appointment.
We understand that unexpected events can occur, necessitating a sudden change in plans. In such an unlikely event, fees may be waived with special consideration, but only with approval of the management.
Our practice firmly believes that a good physician-patient relationship is based upon clear understanding and communication. Please ask our staff if you have any questions about our cancellation policy or no show fees.